Terms of Service & Privacy Policy
Effective Date: 3/2/2026
Welcome to Elite Plumbing & Sewer (“Company,” “we,” “our,” or “us”). This page outlines our Terms of Service, SMS Messaging Terms, and Privacy Policy, including how we collect, use, and protect your information.
By using our website (https://www.eliteplumbingandsewer.com/) or our services, you agree to the terms outlined below.
1. General Terms of Service
Elite Plumbing & Sewer provides residential and commercial plumbing and sewer services. By scheduling service, contacting us, or using our website, you agree to provide accurate information and to use our services for lawful purposes only.
We reserve the right to refuse service for any reason permitted by law.
All estimates, invoices, and service agreements provided by Elite Plumbing & Sewer are subject to the terms stated at the time of service.
2. SMS Messaging Terms & Conditions
By providing your mobile phone number to Elite Plumbing & Sewer, you consent to receive text message communications related to your services.
Types of Messages You May Receive
If you opt in to SMS communications, messages may include:
- Appointment confirmations and reminders
- Technician dispatch notifications
- Service updates
- Estimates and invoices
- Account-related notifications
- Customer support responses
Message frequency may vary depending on your service activity
Message & Data Rates
Standard message and data rates may apply based on your mobile carrier and service plan. Elite Plumbing & Sewer is not responsible for carrier-imposed charges.
Opt-Out Instructions
You may opt out of receiving text messages at any time by replying STOP to any SMS message. Once you opt out, you will no longer receive SMS communications unless you choose to opt in again.
For assistance, reply HELP or contact us directly:
Phone: 317-205-7598
Email: eps.info@eliteplumbingandsewer.com
Consent to receive text messages is voluntary and is not a condition of purchasing services.
3. Privacy Policy
Elite Plumbing & Sewer is committed to safeguarding your personal information. This section explains how we collect, use, and protect your data.
Information We Collect
We may collect the following information when you interact with us:
Personal Information
- Name
- Phone number
- Email address
- Service or billing address
- Payment information (when applicable)
- Any information voluntarily submitted through forms, calls, or service requests
Automatically Collected Website Information
When visiting our website, we may collect:
- IP address
- Browser type
- Device information
- Pages visited
- Date and time of access
This data helps us improve website performance and customer experience.
How We Use Your Information
We use customer information to:
- Schedule and perform plumbing services
- Send appointment reminders and service notifications
- Provide invoices and estimates
- Respond to customer inquiries
- Improve our services and website
- Send SMS communications if you have opted in
We use personal information strictly for legitimate business purposes.
Data Protection & Sharing Policy (10DLC Compliance)
Elite Plumbing & Sewer takes privacy seriously.
- We do not sell, rent, or share your personal information or phone number with third parties for marketing purposes.
- Consumer data will not be transferred to outside organizations for promotional use.
- Information may only be shared with trusted third-party vendors when necessary for business operations (such as payment processing or scheduling platforms).
- We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access or misuse.
Your Privacy Rights
You may:
- Request access to the personal information we maintain about you
- Request corrections to inaccurate information
- Request deletion of your data where applicable
- Opt out of SMS communications at any time by replying STOP
To exercise your rights, please contact us using the information below.
4. Contact Information
If you have questions about these Terms or our Privacy Policy, please contact:
Elite Plumbing & Sewer
317-205-7598
eps.info@eliteplumbingandsewer.com
5. Updates to These Terms
Elite Plumbing & Sewer reserves the right to update these Terms of Service and Privacy Policy at any time. Updates will be posted on this page with a revised effective date and will become effective immediately upon posting.
Continued use of our website or services constitutes acceptance of any changes.